Open the Windows menu by pressing the Windows key and then click on the Gear/Settings icon. In this context, disabling the USB Selective Suspend may solve the problem. You may encounter the error at hand if the USB Selective Suspend feature is hindering the operation of the biometric device. The USB selective suspend enables a hub driver to suspend an individual hardware port without affecting the other ports on the USB hub. Solution 2: Disable the USB Selective Suspend Feature Upon restart, check if the fingerprint scanner issue is resolved. If not, then reinstall the driver and restart the machine. Then restart your computer and check if the fingerprint scanner issue is resolved. 
Allow the Computer to Turn Off This Device to Save Power for SGX Device
Now, uncheck the option of ‘Allow the Computer to Turn Off This Device to Save Power’ and then click on the Apply/OK buttons. Then, in the menu shown, choose Properties and then navigate to the Power Management tab. Now, expand the Biometric Devices and right-click on Synaptics WBDI device. Now, in the results shown by the search, choose Device Manager. Right-click on the Windows button and in the menu displayed, choose Device Manager. In this scenario, disabling the power management of the fingerprint device by your computer may solve the problem. You may encounter the error under discussion if the power management of your system is hindering the operation of the fingerprint device (especially if your system is having issues after waking from sleep). Solution 1: Disable Power Management of the Fingerprint Device Additionally, check if the corrupt user profile is creating the issue by creating a new user profile. Furthermore, try to run “ msdt.exe -id DeviceDiagnostic” in an elevated command prompt to run the hardware troubleshooter. Moreover, try to give a few light knocks where the fingerprint reader is located as the current fingerprint issue can be a result of loose cabling. Fix: Synaptics WBDI (SGX-enabled) Fingerprint Reader “Device Can Not Start (Code 10)īefore proceeding with the troubleshooting process, make sure no USB device is attached to your system.
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